Questions, answered

Select the child you’re ordering for, choose 2 or 3 courses, select the day or days required, add your menu items, then click “Place Order” to go to checkout and pay.

Place the first child’s order, then when the pop-up appears click “Order More” and repeat for the next child. If your children attend the same school, you can select multiple children at the start of your order.

Click “Make Payment” once and wait for the success pop-up. You’ll also receive an email confirmation, and can always view confirmed orders in the My Account section.

Logging out and back in resolves almost every issue. Also make sure you’ve selected a menu item for each course you’ve nominated.

No, the menu locks for the current day at 8:30am, when our suppliers prepare exactly what’s been ordered. You can order in advance for any day in the term (and cancel if plans change), but we’re unable to accept late orders.

Go to My Account, scroll down to Upcoming lunches, and click Edit Lunch on the order, any time up to 8:30am on the day. Swap, add or remove items, then save. To move the delivery day instead, use Change date. If your new choices cost more you’ll pay the difference at checkout; if they cost less, the balance is credited to your account. No need to cancel and re-order.

Go to My Account, scroll down to Upcoming lunches, and click Cancel Order on the lunch you want to cancel, any time up to 9:30am on the day of the order. We generate a voucher for the order amount to redeem whenever you like, emailed to you and shown in My Account. After 9:30am the lunch is delivered to school whether or not your child is there to eat it. Only want to change what’s on the order? Use Edit Lunch instead of Cancel Order (see above).

A 2-course lunch is from $6.45 and a 3-course lunch from $9.15. Premium snack and drink options are +$1.00 each.